Privacy Policy

Legal

Last updated: September 6, 2026

1. Information We Collect

We may collect information you voluntarily provide, including your name, telephone number, email address, service or property address, billing address (when applicable), residential or commercial property type, number of stories or approximate property size, services you are interested in, preferred appointment or service timeframe, preferred method of communication, details about your property or requested project, photographs or videos you upload or send, information included in emails, telephone calls, text messages, website forms, or other communications, and payment and transaction information when you purchase services. Please do not submit sensitive personal information through our estimate forms or photo-upload tools. When you visit our website, we and our service providers may automatically collect: Internet Protocol address, browser and device type, operating system, referring website or advertisement, pages viewed, links or buttons selected, date and time of visits, approximate geographic location derived from an IP address, website interactions and form activity, and cookie and similar technology identifiers. This information helps us operate, secure, measure, and improve the website. We may receive information from sources including Google Business Profile, Google Ads, Facebook, Instagram, or other social-media platforms, online lead forms, referral partners, customer relationship management systems, telephone, text-messaging, and email providers, and advertising and analytics providers. The information we receive depends on your activity, privacy settings, and the policies of the applicable third party.

2. How We Use Information

We may use information to: respond to questions and estimate requests; evaluate a property or requested service; contact you about your inquiry; prepare and deliver estimates; schedule and provide services; send appointment confirmations, reminders, arrival updates, and service-related communications; process payments and maintain transaction records; provide customer support; maintain records of customer communications and completed work; improve our website, services, advertising, and customer experience; measure which advertisements and marketing channels generate inquiries; prevent fraud, spam, unauthorized access, and other misuse; protect MartGo, our customers, and our service providers; meet accounting, tax, insurance, contractual, and legal requirements; enforce our agreements and policies; and send promotional communications when permitted by law and appropriate consent has been obtained. We may create aggregated or de-identified information that does not reasonably identify an individual and use it for lawful business purposes.

3. Estimates, Property Information, and Photographs

When requesting an estimate, you may provide a service address, project description, property details, photographs, or videos. We may use this information to understand the requested work, identify property-access considerations, prepare a preliminary or final estimate, determine whether an on-site assessment is necessary, communicate about the project, document the property's condition, and maintain customer and service records. Submitting photographs for an estimate does not authorize MartGo to use those photographs publicly for advertising. MartGo will request separate permission before intentionally publishing identifiable customer-property photographs for promotional purposes unless the photographs have otherwise been lawfully made public.

4. Cookies and Similar Technologies

Our website and third-party providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used to keep the website operating correctly, remember visitor preferences, protect website and form security, understand website traffic, measure page and advertisement performance, identify which advertising campaign generated an inquiry, improve website content and usability, and support advertising and remarketing when enabled. Some cookies are necessary for website operation. Others may relate to analytics or advertising. You may be able to control cookies through the website's cookie-preference tool or your browser settings. Disabling certain cookies may affect website features. If tools such as Google Analytics, Google Ads, Meta Pixel, or similar services are installed, those providers may collect or receive information under their own privacy policies. Where required, nonessential cookies and advertising technologies will not be activated until the visitor makes an applicable privacy choice.

5. Advertising and Lead Forms

MartGo may advertise through Google, Facebook, Instagram, or other platforms. When you interact with an advertisement or submit a platform-based lead form, the advertising platform may provide MartGo with the information you submitted. The platform may also process information about your interaction according to its own privacy policy. We may use advertising-measurement tools to determine whether an advertisement resulted in a website visit, telephone call, text message, estimate request, form submission, or another customer action. We do not authorize advertising providers to use customer estimate information for purposes unrelated to providing, securing, measuring, or improving the services requested by MartGo, except as described by the provider's terms and the visitor's privacy settings.

6. Telephone Calls, Text Messages, and Email

When you provide your contact information, MartGo may contact you about your estimate request, questions about your property, scheduling, appointment confirmations, arrival notifications, service updates, payment or account matters, and follow-up customer service. Providing a phone number authorizes MartGo to contact you regarding your request using calls or text messages, subject to applicable law. Marketing or recurring promotional text messages will be sent only when legally permitted and when any required consent has been obtained. Consent to promotional text messages is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting MartGo directly at (608) 225-7999. You may unsubscribe from promotional emails by following the unsubscribe instructions included in the email or contacting martgopowerwashing@gmail.com. Opting out of marketing communications does not prevent MartGo from sending nonpromotional messages concerning an active estimate, appointment, transaction, account, or service request. We do not sell mobile telephone numbers. We do not share text-message opt-in information or consent records with unaffiliated third parties for their own marketing purposes.

7. How We Disclose Information

We may disclose information to service providers that assist with business operations, including website hosting and domain providers (including GoDaddy), website-form and data-storage providers, customer relationship management providers, email providers, telephone and text-messaging providers, estimate, scheduling, and invoicing providers, payment processors, analytics and advertising providers, cloud-storage and file-management providers, information-technology and cybersecurity providers, and accountants, insurers, attorneys, and other professional advisers. These providers may access information only as needed to provide their services, comply with their legal obligations, or protect their systems. We may also disclose information when required by law, subpoena, court order, or legal process; to respond to lawful government requests; to investigate fraud, security incidents, or misuse; to protect the rights, property, safety, or security of MartGo, our customers, service providers, or others; in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets; or with your direction or consent. We do not sell personal information for money. Certain analytics or advertising disclosures may be considered "sharing," "targeted advertising," or a "sale" under some state privacy laws even when no money is exchanged. Where applicable, eligible users may exercise the rights provided under those laws.

8. Payment Information

If online or electronic payments are offered, payment information may be processed by a third-party payment processor. MartGo generally does not directly receive or store your complete payment-card number. Payment providers handle payment information according to their own privacy notices and security practices. We may retain transaction details such as customer name, payment date, amount, service purchased, payment status, invoice number, and limited payment-method information.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide estimates and services, maintain customer and project records, complete transactions, resolve disputes, prevent fraud, meet tax, accounting, insurance, contractual, and legal obligations, enforce agreements, and maintain appropriate business records. Retention periods may vary based on the information and its purpose. When information is no longer reasonably needed, we may delete, destroy, or de-identify it, subject to applicable legal and operational requirements.

10. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, email system, telephone system, transmission method, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk. If MartGo becomes aware of a data-security incident, we will investigate and provide legally required notifications when applicable.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request confirmation of whether we maintain personal information about you, access to certain personal information, correction of inaccurate information, deletion of certain information, a copy of certain information, withdrawal of consent, opt-out from certain advertising or marketing activities, and information about categories of data collected or disclosed. These rights may be subject to exceptions, identity-verification requirements, record-retention requirements, and other legal limitations. To submit a request, contact us at martgopowerwashing@gmail.com or (608) 225-7999. We may need to verify your identity before processing the request. You may also unsubscribe from marketing emails, reply STOP to promotional text messages, adjust cookie preferences, change browser privacy settings, or adjust advertising preferences through the applicable advertising platform. MartGo will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Do Not Track and Global Privacy Controls

Some browsers transmit "Do Not Track" signals. Because there is not one universally accepted response standard, our website may not respond to every Do Not Track signal. Where legally required and technically supported, we may recognize applicable browser-based opt-out signals, such as Global Privacy Control.

13. Children's Privacy

MartGo's website and services are intended for adults and property-service customers. They are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and, when appropriate, delete it.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including social-media platforms, mapping providers, payment providers, and review platforms. MartGo does not control and is not responsible for the privacy, security, or content practices of third-party services. Review their privacy policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices, or legal obligations. When we update it, we will revise the "Last Updated" date. Material changes may also be communicated through the website or another appropriate method. Your continued use of the website after an update is subject to the revised Privacy Policy.

16. Contact MartGo

Questions, concerns, or privacy requests may be directed to: MartGo Power Washing LLC Website: martgowash.com Email: martgopowerwashing@gmail.com Phone: (608) 225-7999 Location: Madison, Wisconsin

Questions? Contact MartGo at martgopowerwashing@gmail.com or (608) 225-7999.

Privacy Policy — MartGo Power Washing LLC